The final remodel features a full walk-in shower enclosure with RevaStone wall panels in a light marble pattern. The composite system extends from the pan to the ceiling, including custom-fit panels around the window. A reinforced composite base in a matching white-marble tone replaces the original tiled floor and raised threshold. The fixture package includes a brushed nickel handheld showerhead on a wall-mounted hook, not a slider bar. Two ADA-compliant grab bars were installed, one vertical at the entry and one horizontal on the back wall. A triple dispenser was mounted for soap, shampoo, and conditioner, and the curved curtain rod was replaced with a straight bar. The existing toilet remains in place and was not replaced as originally planned.
Representative Brian responded with a comprehensive overview of Five Star Bath Solutions’ products and services, emphasizing that their systems are designed with durability and safety in mind, featuring non-porous, anti-microbial, anti-bacterial, and easy-to-clean materials. Brian shared that everything is custom made and measured to ensure a perfect fit and avoid complications with older structures. He introduced the RevaStone wall system, a 4-layer laminate system that is grout-free and backed by a 100% lifetime warranty. The solution also included fixtures like Moen’s Eva trim package and reinforced acrylic pans rated at 500 lbs, tailored for the customer’s needs and preferences. Brian highlighted that the package included “absolutely everything,” including trim and high-quality fixtures, avoiding the upsell approach often seen in other companies.
Brian detailed the company’s long-standing credibility, noting Five Star Bath Solutions’ extensive positive online presence, with hundreds of five-star reviews and an A+ Better Business Bureau rating. He explained that the company has been in operation for 25 years and locally for 9 years, with 3,000 local installs in the region. He reassured the customer of the trustworthiness of their team, emphasizing that their installers are not subcontractors but employees who have completed thousands of projects. Brian discussed their streamlined process, explaining how materials are pre-cut in their facility and delivered ahead of time, allowing the installation team to focus entirely on the customer’s home. The typical installation timeline was estimated to take about a day, with a two-day window in case of unforeseen issues.
The Five Star Bath Solutions warranty is comprehensive, covering labor, materials, products, and accessories for life. Brian explained that the product comes with a manufacturer’s lifetime warranty, while the company itself guarantees the installation for the life of the home. He reassured the customer that if anything goes wrong, they can call and “we’re going to come out, we’re going to take care of it, no questions asked.” He emphasized this is part of their white-glove service and reinforced that the company does not just sell products—they stand behind them with long-term service and support.
Product and Service Features Presented by Representative Brian:
* Walk-in shower conversion with full removal of existing tub
* RevaStone wall system: 4-layer laminate, grout-free, durable
* Anti-microbial, anti-bacterial, non-porous, and easy-to-clean materials
* Moen Eva trim fixtures with wall-mounted handheld showerhead
* Reinforced acrylic shower pan rated to 500 lbs
* Two ADA-compliant grab bars (vertical and horizontal)
* Corner-mounted triple product dispenser
* Straight curtain rod replacing curved design
* Full installation completed in 1–2 days
* Custom pre-measured, pre-cut materials for clean installation
* 100% lifetime manufacturer warranty
* Lifetime labor and service warranty from Five Star Bath Solutions
* In-house certified installers (not subcontractors)
* 25 years in business, 9 years locally with 3,000 installs
* Hundreds of 5-star reviews and A+ BBB rating
