Zach Sterling, the Five Star Bath Solutions representative, highlighted the advantages of their Smart Choice composite material package, emphasizing that it features a three-layer print for durability and aesthetic appeal, anti-microbial and anti-scratch properties, and a lifetime plus warranty that transfers to future homeowners. He explained the company uses high-grade marine silicone, mold-resistant backer boards, and U.S.-made materials, avoiding porous surfaces and difficult-to-clean grout. He reassured the customer that everything from grab bars to shelves is fully customizable, supporting safety and ease of use, and discussed the company’s flexibility in product design and configuration. The customer was especially interested in grab bars and folding teakwood seats to aid mobility, with Zach pointing out that the seat supported up to 400 lbs and matched the chrome fixtures.
Five Star Bath Solutions’ installation process includes tearing out all existing wet area materials to the studs, replacing water lines and valves, and ensuring all supports are installed exactly where the customer wants them. Zach described how everything from floor protection to final cleanup is handled meticulously, and how a project manager would be assigned to perform final measurements and coordinate scheduling. Installation typically takes 48 hours, with some completed in as little as 24 to 36 hours. The lead time for product delivery was given as 8–10 weeks, though customers have seen installations happen sooner. Zach also emphasized that their work is done by in-house, certified installers—not subcontractors—and the company’s $2 million liability insurance covers everything from installation errors to accidental property damage.
Five Star Bath Solutions’ warranty is a major selling point, offering a comprehensive lifetime warranty on Smart Choice packages, including coverage for re-caulking and any manufacturing defects. Customers are encouraged to avoid abrasive cleaners, bleach, and heavy chemicals, which aligns well with this customer’s fragrance-free, non-chemical household. The warranty remains valid even in the case of installation-related issues—unlike competitors who void warranties due to labor errors. Zach noted that the warranty is transferable and that the company stands behind its work 100%, including additional guarantees such as a no-surprise pricing policy, property protection, and a 30-day price match offer. He concluded with personalized options for financing, though the customer preferred to pay in cash, and offered discounts for military service, retirement, and an honest review post-installation.
**Features presented by the representative:**
– Composite Smart Choice wall panels with anti-scratch, anti-microbial surface
– Non-slip, solid-core shower pans
– Custom placement of grab bars and supports
– Folding teakwood seat (chrome matched, 400 lb capacity)
– Shower shield mold-resistant backer board
– Adjustable handheld sprayers on magnetic grab bar slide
– Frameless bypass clear glass doors with dual towel bars
– Customizable simulated tile and solid surface wall/floor designs
– 48-hour installation target with app-based order tracking
– In-house certified installers, no subcontractors
– Lifetime transferable warranty with full coverage and free service calls
– Full insurance coverage including damage or injury during install
– Military, senior, and honest review discounts offered
