Five Star Bath Solutions representative introduced the company’s Smart Choice package, explaining its durability, beauty, and functionality. He described the solid, non-slip shower pan designed to handle walkers and canes safely, comparing its composite material to Trex decking for long-term strength. They emphasized that Five Star Bath Solutions is 100% locally owned and does not subcontract work, ensuring that only certified, insured, and background-checked employees handle installations. He discussed how the company’s reputation is backed by five-star Google reviews and an A+ BBB rating, noting that they use U.S.-made materials and have decades of experience specializing exclusively in bathrooms.
The representative outlined the full installation process, noting that the project would take about two days. His team would protect the home with floor coverings, remove the existing fiberglass shower down to the studs, and install a fully waterproof and mold-proof Hydro Block system. He explained that each job is measured twice—once by the consultant and again by a lead installer—to ensure accuracy and avoid delays. The customer appreciated that the installers would handle everything, including cleanup, and that the shower would be watertight, safe, and ready for use immediately after completion.
The representative reviewed the company’s extensive warranty and guarantee coverage. Five Star Bath Solutions provides a true lifetime warranty on materials, parts, and workmanship, covering everything from leaks to caulking. The warranty is fully transferable to new homeowners, protecting the investment long-term. The company also offers a No Surprise Guarantee to ensure the quoted price remains final, a Certified Craftsman Guarantee verifying professional installers, and a Property Protection Guarantee that covers any accidental damage during installation. With transparent pricing, strong local reputation, and durable U.S.-made materials, the customer felt confident and reassured in their decision to move forward with the project.
Features presented by the representative:
* Walk-in shower remodel with wheelchair accessibility
* Smart Choice composite wall system with marble-style finish
* Custom solid non-slip shower pan
* Grab bar and handheld shower with slide bar
* Matte hardware and curtain-ready opening
* Fully waterproof Hydro Block installation system
* Two-day installation timeline
* Locally owned, no subcontractors, certified installers
* Lifetime warranty on materials, parts, and workmanship
* No Surprise, Certified Craftsman, and Property Protection Guarantees
