Floyd Heaton, the representative from Five Star Bath Solutions, detailed the company’s extensive experience, noting that they have been in business for 35 years, specializing exclusively in bathroom remodels, particularly in wet areas. He emphasized the use of high-quality materials, including a man-made composite that looks and feels like stone but provides a single, seamless surface without grout lines. Floyd reassured the customer that the company does not subcontract labor; all installers are certified, trained, and fully employed by the company, ensuring consistent quality and accountability.
The installation process was outlined in detail by Floyd, who explained that the project would begin by removing the existing tub and any damaged or outdated materials down to the studs. The installation would include a new custom-built shower base, waterproof backer boards, and the application of the composite wall system. The job would take approximately two days to complete once started. Floyd also mentioned that the company’s availability was currently six to eight weeks out, but they offered a "flex schedule" option that could potentially get the project started sooner if an earlier slot became available.
Five Star Bath Solutions offers a comprehensive lifetime warranty on their Smart Choice composite package, which covers all aspects of the installation, including materials and labor. This warranty is fully transferable, providing added value to the home if the customer decides to sell in the future. Floyd also discussed current promotions, including a 75% discount on the installation cost and additional savings for paying in cash and providing a Google review. The customer was reassured that the final payment would only be required once they were completely satisfied with the finished work.
Tub to Shower Conversion, Joyce Dr, Warren, MI, 48088
