Ben Beckett from Five Star Bath Solutions explained the company’s approach to addressing such issues, emphasizing the need to remove the existing tub and materials down to the studs to properly address any water damage and reinforce the structure. He highlighted the use of their Smart Choice composite system, which offers a grout-free, waterproof design that is durable and resistant to mold and mildew. Ben also mentioned the company’s strong reputation, including a 4.6-star rating on Google and recognition from Angie’s List with a Super Service Award, which reinforced their credibility and expertise in bathroom remodeling.
The installation process was outlined by Ben, who explained that the project would involve removing the old tub and tile, inspecting and addressing any structural damage, and then installing the new shower system. This process would typically take one to two days, with a total project timeline of six to eight weeks from the initial consultation to completion. Ben also discussed the various customization options available, including the placement of grab bars, shelving, and a choice of fixtures to match the customer’s preferences.
Five Star Bath Solutions offers a comprehensive lifetime warranty on both materials and labor, ensuring that the customer’s investment is protected for the long term. Ben assured the customer that this warranty is fully transferable to future homeowners and that no final payment is required until the customer is completely satisfied with the work. This commitment to quality and customer satisfaction, coupled with the company’s strong reputation, provided the customer with confidence in their decision to move forward with the project.