Alaina Dettling from Five Star Bath Solutions explained the company’s unique offerings, emphasizing the durability and low-maintenance features of their materials, such as grout-free composite wall systems that resist mold and are easy to clean. She highlighted that the company, locally owned and operated, has a strong reputation with high customer ratings and values personalized service. Alaina also assured the customer of Five Star’s commitment to high-quality, non-porous materials that are designed to last, reducing the need for frequent upkeep.
The installation process, as outlined by Alaina, involves a complete teardown to the studs, ensuring that any hidden issues, like water damage or structural wear, are addressed. She described how Five Star Bath Solutions uses a custom waterproof backer board and Delta commercial-grade plumbing fixtures for added durability. The shower setup would include ADA-compliant grab bars installed into studs for safety, with the job estimated to be completed within one to two days, minimizing disruption for the customer.
Five Star Bath Solutions offers a comprehensive lifetime warranty that covers both materials and labor, with no additional fees for future repairs. Alaina discussed financing options, including a discount for leaving an online review or displaying a yard sign, which could make the project more budget-friendly. The warranty is fully transferable, adding value if the home is sold, and assures the customer that Five Star Bath Solutions stands by their work for the long term.
