Mitch Kenitzer, representing Five Star Bath Solutions, guided the customer through the Smart Choice Package. He explained the value of their composite product, which uses 8K stone imagery embedded in a multi-layer acrylic hybrid. This antimicrobial, grout-free system resists mold and is built for longevity and visual appeal. Mitch shared that the company uses certified, background-checked, and drug-screened installers, not subcontractors, who sign cleanup agreements to ensure a professional worksite. He also emphasized Five Star’s local ownership by Jared Bashirian and the national company’s buying power, allowing for higher-quality materials at more competitive prices.
Installation involves a full demo to the studs and subfloor, replacement of green board with a synthetic waterproof backer board, and a new shower pan system placed directly on the subfloor to prevent any hollowness. All plumbing from the faucet to the drain is brand-new and built to last. The linen closet conversion includes drywall-ready walls, baseboards, and door framing but leaves shelving, painting, and flooring to the homeowner. The barn door-style bypass glass doors can be installed the same day and the entire build process requires six to eight weeks for scheduling, with installation completed in about one to two days.
Five Star Bath Solutions offers a true lifetime warranty that covers all materials and labor, with no limited liability or prorated conditions. This includes full faucet replacement if necessary decades later, thanks to the double warranty from Delta and Five Star. The initial retail price of the Smart Choice package was $23,500, but with the 75% installation promo and a $1,000 military discount, the total came to $17,108, with a 30-day price guarantee. The customer appreciated the transparency, service quality, and low-pressure approach, indicating they would discuss budget and follow up.
Features Presented by the Representative:
* Walk-in shower conversion with custom bench and niche
* Conversion of existing shower into finished linen closet
* Composite wall panels with Triton 8K stone image design
* Brushed nickel Delta fixtures with magnetic handheld system
* Barn-style glass bypass shower doors
* Custom grab bar placement and optional angled bar near bench
* Full demo to studs and synthetic waterproof backer board
* All-new PEX plumbing from valve to drain
* Certified, background-checked, non-subcontracted installers
* Fully transferable lifetime warranty on all labor and materials
* Final price after discounts: $17,108.
Bathroom Remodel, Sunridge Drive, New Hudson, MI , 48165
