Mitch Kenitzer presented Five Star Bath Solutions’ Smart Choice Package, highlighting the composite wall system made with Centrel material, a six-layer antimicrobial and scratch-resistant surface with an 8K image of real stone embedded within. This product, unlike tile or standard acrylic, doesn’t use grout, making it easier to clean and more durable long-term. Mitch emphasized that Five Star Bath Solutions is a locally owned business backed by a national company, ensuring the benefits of small-town customer care with large-scale product quality and pricing power. He reassured the customer that all installers are Five Star employees—background-checked and drug-tested—and committed to professional clean-up standards.
Installation includes full demolition to the studs and subfloor, with all rotted or moisture-damaged material replaced at no extra cost under their “no surprise” guarantee. Mitch found high moisture readings under the existing tub, supporting the need for subfloor replacement. The new custom-fit shower pan, matching the selected wall material, would sit directly on the subfloor for a solid, slip-resistant base. All in-area plumbing would be replaced with PEX lines, and the entire wall system would be installed to the ceiling for a seamless, elegant appearance. Mitch also walked through 3D renderings and final selections with the customers to help visualize the finished space.
Five Star Bath Solutions provides a fully transferable lifetime warranty that covers all materials and labor, including fixtures, with no proration or limited liability. The selected Delta fixtures come with both Delta’s and Five Star’s lifetime warranties, ensuring complete coverage for replacements or repairs with no labor costs. The total project MSRP was $18,050. After applying a 75% installation discount, a $750 first responder discount, and a $500 cash discount, the final price was brought down to $11,890. While the customers expressed appreciation for the product and presentation, they decided to take time to consider the investment.
Features Presented by the Representative:
* Walk-in shower with Centrel composite stone-look wall panels
* Frameless-style brushed nickel barn-door shower enclosure
* Magnetic handheld Delta showerhead with optional rain fixture compatibility
* Custom back-wall niche shelf and shaving shelf
* Grab bars in vertical and angled configurations for added safety
* Full demo to studs and subfloor with moisture mitigation
* Synthetic backer board and PEX plumbing replacement
* Non-subcontracted, background-checked Five Star installers
* Fully transferable lifetime warranty on labor and materials
* MSRP $18,050 reduced to $11,890 with installation, first responder, and cash discounts.
Bathroom Remodel, Manchester, Madison Heights, MI , 48071
