Five Star Bath Solutions, represented by Stacy, presented a comprehensive offering, assuring the customer of their expertise and experience. Stacy highlighted that the company is a small, family-owned operation based in White Bear Lake and part of the larger Five Star franchise network, providing both the personal touch of a local business and the advantages of national standards and pricing. Stacy detailed how their technicians are certified craftsmen specializing in the materials they install, emphasizing quality, safety, and reliability. She mentioned that their reputation is built largely through referrals and positive word-of-mouth, and they avoid pushy sales tactics, focusing instead on customizing each project to the customer’s vision and budget.
Installation would include removal of the existing tub and tile down to the studs, repair and preparation of the wall, and installation of commercial-grade Delta polished-chrome fixtures and a six-layer waterproof Calacatta White composite wall system. Custom backers would be installed for secure mounting of the recessed niche, corner shelf, and three grab bars. The job also includes new PEX plumbing from the P-trap up and allows for moving the showerhead to accommodate taller users. The process involves full coordination, including a pre-construction walkthrough with a project manager, capturing photos and notes to ensure all details are executed precisely. Depending on scope, timelines ranged from one to two days for the wet area, and possibly two additional days if flooring and vanity were included.
Five Star Bath Solutions offers a lifetime warranty on their work that is fully transferable to new homeowners, underscoring their confidence in craftsmanship and commitment to customer satisfaction. Their use of top-tier waterproof materials, thorough installation protocols, and attention to client preferences provide peace of mind. Stacy also explained that all pricing includes permits, taxes, cleanup, and removal of debris. Discounts were offered for referrals, social media reviews, and local advertising participation, and financing options were available depending on customer preference. These guarantees, combined with Stacy’s transparent approach and detailed product knowledge, helped the customer envision a beautifully upgraded bathroom tailored exactly to their style and functional needs.
Features presented by the representative:
* Walk-in shower with waterproof Calacatta White composite walls
* Existing neutral beige floor tile retained (white-pearl LVP deferred)
* Polished-chrome fixtures throughout, including handheld showerhead
* Recessed niche and corner shelf for soap and accessories
* Three ADA-rated grab bars for enhanced safety
* Onyx vanity top and custom two-drawer dark-blue cabinetry (future phase)
* Sliding glass shower door with framed header
* Coordination with local electricians and sheetrock painters
* Full removal to studs and PEX plumbing updates
* Lifetime transferable warranty
* Project manager walkthrough and install planning
* Pre-set discounts and financing options available
