Michael Cole, the Five Star Bath Solutions representative, introduced a customizable line of remodel packages ranging from standard fiberglass to premium real stone. The homeowners selected the Smart Choice package, which offers grout-free composite panels designed to mimic real stone but without the maintenance issues of grout. Michael highlighted the durability of the antimicrobial surface, the waterproof non-porous composite material, and the use of shower shield backer boards for long-term moisture protection. The system addressed the customers’ previous concerns regarding poor craftsmanship and future water damage. He emphasized that Five Star uses only in-house installers to maintain consistent quality.
Michael outlined the installation scope as a full tear-out down to the studs and subfloor, with no added charge for replacing damaged wood or outdated plumbing. All fixtures, including the drain, would be newly installed. Although standard lead times run six to eight weeks, Michael identified availability to begin work on a tight schedule around November 18 or 19, aligning with the homeowners’ timeline between closing and Thanksgiving. The remodel would require two to three days to complete, and the homeowners expressed interest in potentially remodeling a second bathroom depending on future budget or inspection outcomes.
Five Star Bath Solutions backs all Smart Choice installations with a fully transferable lifetime warranty covering product, parts, and labor. Michael stressed that the warranty included workmanship and remained valid even if the home was sold. He cautioned against companies offering limited warranties that exclude installation or labor coverage.
Key Features Presented by Representative Michael Cole:
* Smart Choice grout-free composite wall system
* Antimicrobial, waterproof, non-porous surface
* Shower shield backer board with lifetime moisture resistance
* Azura Bay light-toned wall panels and matching shower pan
* Matte black Delta Lahara faucet
* Matte black Infinity bypass glass door system
* Three corner shelves for open storage
* Full demolition down to studs and subfloor
* New plumbing and drain installation included
* Installation in two to three days, available around closing timeline
* Lifetime transferable warranty covering products, labor, and workmanship
* In-house trained installers, no subcontractors used
