Jordan Santiano of Five Star Bath Solutions conducted a full inspection using a moisture meter, uncovering readings as high as 100% near the pan and 48% on the surrounding floor. He explained how their Smart Choice package features grout-free composite walls made of six-layer construction with a scratch-resistant, antimicrobial surface. This system replaces outdated green board with Safety Shield backer board, a closed-cell foam encased in fiberglass and cement, that will not absorb water or allow mold growth. Jordan noted that the customer would receive a Delta pressure-balanced faucet, a free faucet upgrade in chrome, and metal finishes throughout. He emphasized the company’s localized roots under a veteran-owned Tampa Bay franchise and highlighted Five Star’s national reputation, employee training in Detroit, and thorough quality assurance process.
Installation involves full removal down to the studs, plumbing upgrades using the Apex system rated for 120 PSI, mold remediation at no added cost, and a new KBRS pre-sloped shower pan matched in white pearl. The team lays protective mats from the entryway to the worksite and ensures all demo material is hauled away. A project manager confirms measurements pre-install to ensure timely delivery within a two-day installation window. The new corner bench would be custom-built on-site, finished with matching waterproof materials. Final installation included a fixed bench without a pull-out design, a sliding bypass-style glass door with clear glass instead of rainwater-effect, and no grab bar or visible shelving installed during completion, differing from the original plan.
Five Star Bath Solutions offered a lifetime warranty on products, parts, labor, and antimicrobial silicone, with clear terms ensuring the customer would not be responsible for unforeseen charges during the installation. Additional discounts for flexible scheduling and a social media review were available, totaling $1,250 in savings if selected. Though the customer chose not to commit immediately, she confirmed she wanted the premium materials and expressed appreciation for the clarity, customization, and transparency of the offer. Jordan left all pricing and design details with her for future consideration.
Features Presented by the Representative:
* Walk-in shower replacement with Smart Choice grout-free composite walls (white pearl)
* Simulated tile-textured KBRS shower pan for floor safety
* Safety Shield waterproof backer board (closed-cell foam with fiberglass and cement)
* Custom-built solid bench for seating
* Sliding glass door with bypass entry and clear panels
* Chrome Delta pressure-balanced faucet with free upgrade
* Two-day installation after pre-project inspection
* No upcharges for mold, leaks, or subfloor repairs
* Apex plumbing rated to 120 PSI with lifetime warranty
* Lifetime transferable warranty on all materials and labor
