Floyd Heaton, the Five Star Bath Solutions representative, walked the customer through multiple options, ultimately recommending the Smart Choice package for its durability, visual appeal, and lifetime warranty. She highlighted that Five Star uses a modern grout-free composite system that includes antimicrobial properties and a waterproof, patented shower shield backer board. Floyd explained the shift away from tile and natural stone due to their high maintenance, emphasizing the ease of care with the company’s non-porous materials sealed with marine-grade silicone. She also showcased design tools and physical samples, assisting the customer in selecting their preferred tub depth, faucet type, color palette, and storage configuration based on their personal needs and space limitations.
Floyd shared that Five Star Bath Solutions has been in operation since 1996, is locally owned in Broussard, and fully licensed and insured with a $2 million policy. She reassured the customer that all installers are company employees—not subcontractors—and undergo full background checks and drug screening. Installation would include demolition down to the studs, new plumbing from the foundation up, and waterproof wall panels installed up to the ceiling for a seamless finish. She estimated the timeline to be around eight weeks from contract signing to material arrival, with a two- to three-day on-site installation. Floyd also offered to recommend third-party professionals for unrelated plumbing or flooring work the customer was considering in other parts of the home.
Five Star Bath Solutions offers a lifetime guarantee covering materials, plumbing, backer board, and labor for the Smart Choice package. Floyd clarified that this guarantee is transferable and contains no fine print or hidden exceptions. A detailed quote was provided outlining the full scope of work and benefits. Same-day incentives were discussed, including a corporate upgrade program that provided access to the Smart Choice system at the Performance package rate.
Features presented by Floyd Heaton:
* Tub and shower combo with 19-inch soaking tub
* White composite wall panels and matte black fixtures
* Rounded faucet with matching trim kit and handheld shower
* Recessed three-tier shelving niche (not corner shelves)
* Smart Choice composite wall system with antimicrobial protection
* Patented waterproof shower shield backer board
* Marine-grade silicone sealant (no caulking required)
* Full demolition to studs and new plumbing from foundation up
* Two- to three-day installation, eight-week material lead time
* In-house, background-checked installation team
* Lifetime transferable warranty on materials and labor
