The Five Star Bath Solutions representative explained the company’s specialized focus on safe, mold-free bathroom renovations and its non-sales approach rooted in education. He emphasized their longevity and credibility, citing over three decades of experience, a 4.9 customer rating across major review platforms, and a full staff of background-checked, certified employees. He also shared Five Star’s independent franchise model and dedication to customer satisfaction over time—not just during the sale or installation. The representative highlighted the company’s $2 million liability insurance, builder’s license, and zero-subcontractor guarantee.
The remodel began with full removal of the existing tub and surrounding materials down to the studs. Technicians replaced outdated plumbing, checked and repaired the subfloor, and installed mold-resistant closed cell foam backer board. Studs were double-blocked to support future grab bar use, and a solid, slip-resistant shower pan was installed for safe footing. The new system included large integrated shelving and a sturdy corner bench seat. Installation took two days, during which all surfaces were protected, selections reconfirmed, and the work area cleaned thoroughly before a final walkthrough.
Five Star Bath Solutions offers a transferable lifetime warranty that covers both product and labor, along with three- and ten-year options depending on the material. Additional coverage includes a certified craftsmanship guarantee, no surprise cost policy, and a promise to return if any issues arise years later. The representative explained the goal was to create long-term safety and peace of mind, with zero need for caulking or future patch repairs.
Features presented by the representative:
* Walk-in shower conversion with tub removal
* Built-in bench seating with corner placement
* Grab bars with double-blocked stud installation
* Slip-resistant shower pan with solid underlayment
* Mold-resistant, waterproof shower shield backer board
* Easy-to-clean wall panels with gray swirl and warm gray tones
* Handheld shower with Delta commercial-grade fixtures
* Built-in shelving for storage and accessibility
* Curtain rod configuration for caregiver access and safety
* Full demolition and mold prevention during installation
* Transferable lifetime warranty and no-surprise guarantee
