Kevin Forbus from Five Star Bath Solutions offered a safer and more functional layout, including a low-profile base with only an inch-and-a-quarter threshold for easier entry. Kevin explained that Five Star Bath Solutions is a bathroom-only specialist with over 30 years of experience, now operating in 93 locations nationwide. He emphasized that they don’t use subcontractors and that all team members are background-checked and trained in Detroit to ensure consistency. Their proprietary Smart Choice composite system includes quarter-inch panels with a fiberglass backer, providing twice the strength of acrylic, and a scratch-resistant, antimicrobial surface. Kevin also demonstrated the Delta Linden Intuition faucet with a detachable wand and temperature memory, which would be installed to allow convenient washing and a safer experience.
The installation process includes a full tear-out down to the studs, mold inspection and remediation, and a complete rebuild with new plumbing and solid-core base that won’t sag or shift. The customer was informed that all materials are custom fabricated in Utah, with an installation timeline of 8–10 weeks. Shower doors are measured only after the shower install is complete to ensure perfect fit, with temporary rods provided in the meantime. Installation takes approximately two days unless mold or structural issues require extra attention. Kevin also noted that the vanity and toilet would be worked around or reset if necessary for new flooring installation.
Five Star Bath Solutions offers a lifetime warranty on the Smart Choice package, covering product, parts, and workmanship. The warranty is transferable up to ten times by address, adding value for future home sales. Kevin highlighted additional guarantees, including price protection—if another company offers the same product for less, they refund the difference plus $100. He assured the customer that mold or structural issues discovered mid-installation would be resolved without additional charges. Financing options are available through 360 lenders with soft credit checks and no early payoff penalties. A 77% installation discount and a corporate reward offered the Smart Choice package at the acrylic-tier price, giving the customer a significant value opportunity.
Features presented by the representative:
* Walk-in shower with 1¼” slip-resistant solid-core base
* Built-in shower bench at rear wall for seated comfort
* Grab bar and Delta handheld shower system for added safety
* Grout-free, antimicrobial Smart Choice wall panels in light marble finish
* Two corner shelves integrated into wall system
* Full demo to studs, mold inspection and remediation included
* Two-day installation by trained, background-checked in-house team
* Lifetime transferable warranty covering product and workmanship
* Price-match guarantee and no-charge structural corrections
* Flexible financing through 360 lenders with no prepayment penalties
* 77% installation discount and acrylic-tier upgrade to Smart Choice system
Bathroom Remodel, Evergreen Glen, Las Vegas, NV , 89130
