Liam Tubman highlighted that Five Star Bath Solutions specializes only in bathrooms, with “90 locations across Canada and the United States” but owned and operated locally in Ottawa. He emphasized the use of panels with a natural stone look that are grout-free, antimicrobial, and “super easy to clean.” He explained that the system prevents moisture buildup behind walls, unlike traditional tiles that often showed “22% moisture” on his meter. He described options in acrylic, fiberglass, PVC, and even real stone, detailing benefits such as durability, gloss or matte finishes, and lifetime color protection. The customer favored the lighter “White Pearl” and “Frost” tones. Tubman also compared the company’s lifetime coverage with competitors, noting that unlike others, Five Star covers “the product, the parts, and the workmanship” without fine print.
Liam explained the process step by step: demolition of the old shower and flooring, disposal of debris, inspection of the structure, and “no surprise guarantee” that any mildew or wood damage would be replaced at no additional charge. Installation included a custom-made shower base, updated plumbing, new waterproof backer board, sealed panels, and accessories. He assured them that “everything is covered off, drop cloths, runners,” with property protection and cleanup. The flooring options included large, comfortable vinyl tiles with a soft waterproof backing, which stay at room temperature and are easier on the legs than ceramic. The start date was scheduled for end of October, with the project manager to return in early September for exact measurements.
Five Star Bath Solutions provided a lifetime warranty covering all “product, parts, and workmanship,” transferable to new homeowners for added resale value. Liam contrasted this with Bath Fitter’s one-year to two-year limits on installation and plumbing, underscoring Five Star’s transparency and reliability. He explained that silicone caulking used would not discolor and was antimicrobial, while all plumbing fittings installed were “guaranteed never to leak for life.” He noted that the company also offered financing, seasonal discounts, a seniors discount, and a promotion of “77% off the installation portion” of labor. The total contract included the shower system, flooring, toilet installation, grab bar, and custom colors, with clear payment terms of 50% upfront and 50% upon completion.
Features presented by the representative:
* Grout-free wall system with antimicrobial finish
* Multiple material options: fiberglass, acrylic, PVC (lifetime), real stone
* Easy-to-clean, non-porous surfaces
* Moisture detection and full removal of old materials
* Custom-made shower base with lower threshold
* Grab bar installed for support and accessibility
* Large format vinyl waterproof flooring with soft underlayment
* Property protection and complete debris disposal
* Lifetime warranty on product, parts, and workmanship, transferable to new owners
Bathroom Remodel, Mackiebeth Ct, Annapolis, Maryland, 21401
