Five Star Bath Solutions representative introduced the Smart Choice wall system, emphasizing that it is grout-free, antimicrobial, and made of six durable layers with a waterproof backer. He demonstrated how the Smart Choice panels resist mold, mildew, and grime, offering an easy-to-clean solution that still mimics the look of natural stone. They explained that their system uses marine-grade silicone to seal all joints, ensuring long-term watertight protection. The customer appreciated the no-frills yet quality-driven product selection and responded positively to the Delta Intuition fixture system, which matched their need for versatility and function.
Installation would begin with a full demolition of the existing tub area down to the studs. They outlined the process step by step, including plumbing updates, installation of drylock moisture-resistant backer board, and setup of the new Smart Choice panels and fixtures. A production manager would return in the following days to finalize measurements and confirm accessory placement. Installation was projected for approximately six to eight weeks out, with the job completed in one to three days. They confirmed that all installation work would be done by Five Star’s own in-house crew, consisting of licensed, background-checked technicians, not subcontractors. The team would maintain a clean and safe job site throughout.
Five Star Bath Solutions offers a lifetime warranty that covers both labor and materials and is fully transferable to future owners. They explained that if any issue arises—from leaks to broken components—Five Star sends its own technician for repairs, eliminating the need for third-party service calls. The no-surprise pricing policy guarantees that the customer’s quoted price will not increase, even if hidden damage such as mold is discovered during demo. The customer was given a same-day decision discount and offered the option for 12-month interest-free financing to break the project into manageable payments.
Features presented by Representative:
* Tub-to-walk-in shower conversion
* Smart Choice antimicrobial, grout-free composite wall panels with ceiling coverage
* Delta Intuition brushed nickel handheld wand with magnetic docking
* Two brushed nickel safety grab bars, including vertical entry and horizontal interior
* Existing curtain rod retained, no new door installed
* Full demo to studs, plumbing updates, drylock moisture-resistant backer
* Installation timeline of one to three days after six-to-eight-week lead time
* In-house licensed, background-checked installation crew
* Lifetime transferable warranty on product and labor
* No-surprise pricing guarantee and 12-month no-interest financing available
