Five Star Bath Solutions representative introduced the Smart Choice wall system, a six-layer, antimicrobial, grout-free panel with a waterproof core that ensures long-term protection from moisture and mildew. He explained the system is sealed with marine-grade silicone and designed to be easy to clean while mimicking the look of natural stone. The Delta Intuition handheld wand, equipped with magnetic docking, was selected for its practical features and sleek design. They highlighted that all components are manufactured in the U.S., ensuring product quality and consistency across every installation.
The installation process would begin with a complete demolition of the current tub area down to the studs. Five Star would then replace outdated plumbing as needed, install drylock backer board, and complete the build with custom-fabricated Smart Choice wall panels and accessories. A production manager would visit within the next few days to finalize measurements and verify details before placing the fabrication order. Installation was scheduled to begin six to eight weeks later and would be completed within one to three days, depending on site conditions. All work would be performed by licensed, background-checked Five Star employees, ensuring accountability and quality workmanship from start to finish.
Five Star Bath Solutions offers a comprehensive lifetime warranty that covers both materials and workmanship and is fully transferable to future homeowners. They reassured the customer that any service needs—whether a leaking door or fixture concern—would be handled directly by Five Star technicians. Their no-surprise pricing policy means the customer would not face additional charges even if mold, rot, or plumbing issues were discovered during the demolition phase. The customer received a same-day decision discount and chose the 12-month, no-interest financing option to spread the investment over time.
Features presented by Representative:
* Tub-to-walk-in shower conversion
* Gray marble-style Smart Choice antimicrobial, grout-free composite wall panels with ceiling coverage
* Brushed nickel Delta Intuition handheld wand with magnetic docking and vertical slide bar
* Brushed nickel grab bar and two corner shelves
* Frameless glass bypass doors with integrated handle bars
* Full demo to studs, plumbing updates, and drylock moisture-resistant backer
* One-to-three-day installation following six-to-eight-week lead time
* Licensed, in-house, background-checked installation crew
* Lifetime transferable warranty on materials and installation
* No-surprise pricing and 12-month interest-free financing option available
