Floyd Heaton introduced Five Star Bath Solutions as a Louisiana-based franchise backed by a nationwide network since 1996. He emphasized the company’s exclusive focus on wet area remodeling, strong online ratings, and insured, professionally trained installers. The representative highlighted the Smart Choice PVC composite system, which includes antimicrobial, grout-free walls using patented Quad Lock installation for durability and ease of cleaning. The customer was reassured that the team would be attentive to both accessibility needs and long-term reliability, without sales pressure.
Installation involved full demolition down to the studs and included the removal of old plumbing and inspection of wall framing, with replacement of damaged studs at no added cost. The crew installed a low-entry slip-resistant base, 8-foot composite walls in Azura Bay, and in-wall reinforcements for accessories. Visual confirmation shows a matte black finish, including grab bars and a fold-down bench, differing from the originally requested brushed nickel—this validates a clear visual discrepancy requiring update. The remodel was completed over two days, with flooring protected throughout and all debris removed. A clear barn-style sliding door was installed, consistent with the request.
The remodel was supported by a lifetime warranty covering the product, installation, plumbing, and all included accessories. This warranty was fully transferable and included no hidden clauses, unlike other contractors with limited coverage. Floyd also explained the price assurance guarantee, refunding the difference if a matching offer from another provider was found. The customer valued the emphasis on safety and the comprehensive support plan, confident the remodel would serve for years to come.
Features presented by Floyd Heaton:
* Tub-to-shower conversion with full demolition
* 8-foot waterproof Azura Bay wall system
* Quad Lock grout-free antimicrobial PVC panels
* Slip-resistant base with low 3-inch entry step
* Matte black Delta fixtures and handheld shower
* Clear barn-style bypass sliding glass door
* Corner shelf and fold-down teak shower seat
* Diagonal grab bar installed near seat
* Full plumbing replacement to foundation
* Floor protection and complete debris removal
* Two-day installation with 4–6 week scheduling window
* Financing options with zero-down and low monthly plans
* Lifetime transferable warranty on all components
* Price assurance guarantee on comparable offers
