Five Star Bath Solutions representative, Nate, explained that the company does not offer reglazing services because it does not provide long-term value. He emphasized the company’s commitment to quality by proposing a custom-built, fully insulated tub made of cast acrylic, which holds heat better and is more durable than the older tub. Nate also highlighted the company’s focus on using high-quality, long-lasting materials, such as composite panels that are grout-free and antimicrobial, to ensure easy maintenance and longevity.
Nate outlined the installation process, explaining that they would gut the existing bathroom down to the studs and subfloor to ensure all underlying issues, such as potential mold or plumbing problems, were addressed. He estimated that the entire process would take about three days, depending on what they find during demolition. The company also handles all cleanup and disposal, ensuring that the home is left in pristine condition.
Five Star Bath Solutions offers a robust warranty that includes a lifetime guarantee on all materials and labor. Nate reassured the customer that the warranty would be transferable to the new homeowners, adding value to the sale of the house. He also mentioned the company’s commitment to customer satisfaction, with a thorough walkthrough after the installation to ensure everything is as expected. The company’s no-subcontractor policy and extensive experience in the local market further built trust with the customer.
