Andy, the Five Star Bath Solutions representative, provided a comprehensive overview of the company’s capabilities, highlighting their specialization in tub and shower installations. He explained that they would remove everything down to the studs, install new plumbing, and replace the tub with a custom option, which could vary in depth according to the customer’s preference. Andy emphasized the company’s use of proprietary, waterproof backer boards and high-quality fixtures, all covered under a warranty, which ensures that the new installation would be durable and easy to clean.
Andy detailed the installation process, noting that it would take about a day to complete, with minimal disruption to the household. He mentioned that the team would take special care to protect the home by laying down drop cloths throughout the work area. The project would involve not just the replacement of the tub, but also a full inspection and repair of any water damage or mold behind the walls, ensuring a safe and long-lasting solution. The installation timeline was set for about six to seven weeks out, depending on scheduling.
Five Star Bath Solutions offers a lifetime warranty on their installations, including the new tub, plumbing, and fixtures. Andy reassured the customer that this warranty is fully transferable, which would be beneficial if they decided to sell their home in the future. He explained that the warranty covers everything with no limitations, providing peace of mind that any issues, no matter how small, would be addressed by the company. Additionally, the customer was offered flexible payment options, including discounts for early decisions and financing plans that would begin after the project’s completion.
