Nate, the representative from Five Star Bath Solutions, emphasized the company’s commitment to quality and customization, offering a range of options that included fiberglass, acrylic, and composite materials. He highlighted that the company does not use subcontractors and is known for their high standards in bathroom remodeling, having completed numerous projects in the area. Nate explained that the company’s products are designed to be both durable and easy to clean, with features like fully insulated tubs and grout-free walls, which help to prevent common issues like mold and mildew.
The installation process was outlined by Nate, who explained that they would remove the existing tub and surrounding materials down to the studs, inspect and update the plumbing to ensure everything is up to code, and install the new tub within a few days. He assured the customer that the project would be handled entirely by Five Star Bath Solutions' trained and certified installers, who would also clean up the site completely after the job was done. Nate mentioned that the lead time for starting the project would be around six to eight weeks, with the installation itself taking two to four days, depending on the extent of the work.
Five Star Bath Solutions offers a Lifetime Plus warranty on their products, which covers all materials, parts, and workmanship for life. Nate explained that this warranty is also transferable to a new homeowner, providing added value if the customer ever decides to sell their home. He emphasized the company's strong reputation, supported by their customer reviews and long history of successful projects, and reassured the customer that they would receive the best possible service, from initial consultation through to project completion.