Tammy, the Five Star Bath Solutions representative, explained that the company specializes in bathroom remodels with a focus on quality and durability. She highlighted that their systems are designed to be both aesthetically pleasing and long-lasting, emphasizing the use of materials like composite and quartz that resist stains and are easy to maintain. Tammy mentioned that the company has been in business since 1996 and operates with a strong reputation in the market, with local franchises individually owned and operated, which allows them to offer competitive pricing and personalized service.
Regarding the installation process, Tammy detailed that they would typically start around 9 to 10 in the morning and aim to finish by late afternoon if it's just a shower installation. However, adding flooring might extend the process slightly. Tammy emphasized that they only use in-house installers, not subcontractors, ensuring consistency and quality in their work. The process includes tearing down to the studs, updating water lines if necessary, and installing a 100% waterproof backer board before putting up the new walls.
Five Star Bath Solutions offers a lifetime warranty on their products, covering the entire system, including fixtures. This warranty is fully transferable, which adds value if the homeowner decides to sell the property in the future. Tammy assured the customer that there are no hidden clauses or fine print that would limit the warranty's coverage, reinforcing the company's commitment to customer satisfaction and the durability of their products.
