Nate Bloomfield from Five Star Bath Solutions presented various options to the customer, emphasizing the company's ability to customize the remodel to fit their needs. He discussed the use of durable, grout-free composite materials that mimic the look of tile or stone without the associated maintenance issues. Nate highlighted the benefits of the composite material, including its scratch-resistant surface, antimicrobial properties, and the ability to customize the design with various patterns and colors. He reassured the customer of the quality of the materials and the company’s expertise in bathroom remodels, noting that they manufacture their materials, allowing for cost savings and customization.
The installation process was described as thorough and efficient, with an estimated completion time of two to four days, depending on the scope of work. Nate explained that the first step would involve ensuring the plumbing and subfloor were up to code before installing the new shower or tub. He also mentioned that the installation would be handled by certified professionals who specialize in bathroom remodels, ensuring high-quality workmanship. The customer was informed that the company would handle the removal and disposal of old materials, with minimal disruption to their home.
Five Star Bath Solutions offers a comprehensive warranty on both materials and labor, ensuring that the customer’s investment is protected. Nate emphasized that the warranty covers all aspects of the remodel, including the plumbing, and is fully transferable to future homeowners, adding value to the property. He also mentioned the company’s commitment to customer satisfaction, with a policy of not requesting additional payment for unforeseen issues once the project has begun. The customer was offered a discount for providing an honest review after the completion of the work, reflecting the company’s confidence in their service and quality.
