Christiano, the Five Star Bath Solutions representative, explained the company’s approach, including removing the existing shower down to the studs, replacing the plumbing with up-to-code PEX plumbing, and installing a waterproof backer board. He highlighted that the company uses non-porous, mold-resistant materials and that their installations come with a lifetime warranty. Christiano also reassured the customer of the quality of their work, mentioning that all installers are certified and that the company has been in business since 1996, providing a strong foundation of trust and reliability.
The installation process was detailed, with Christiano explaining that it would involve a complete tear-out of the existing setup and that the project would likely take one to three days to complete. He also mentioned that the company offers various customization options, such as grab bars, recessed niches, and a choice of colors for the new shower panels. Christiano emphasized that the final price would be fixed, with no additional charges, even if unexpected issues were found during the remodel.
Five Star Bath Solutions provides a lifetime warranty on all their installations, which is fully transferable if the home is sold in the future. Christiano discussed available financing options and the company’s promotions, including a significant discount for choosing their services on the same day. This warranty, along with the company’s reputation and commitment to customer satisfaction, provided the customer with confidence in moving forward with the project.
