Ben Beckett from Five Star Bath Solutions explained the various options available, highlighting the benefits of their Smart Choice composite system, which offers a grout-free, waterproof design that is both durable and easy to maintain. He emphasized that this system includes an antimicrobial surface that helps prevent mold and mildew, making it an ideal choice for the customer’s needs. Ben also mentioned the company’s strong reputation, noting their 4.6-star rating on Google and their recent Angie’s List Super Service Award, which underscored their commitment to quality and customer satisfaction.
The installation process was discussed in detail, with Ben explaining that the project would involve removing the existing tub and tile down to the studs to address any potential moisture issues. The installation itself would typically take one to two days, with a total project timeline of six to eight weeks from consultation to completion. Ben also discussed the customization options, including the choice of a sliding glass door with chrome hardware, which the customer preferred for its contemporary look.
Five Star Bath Solutions offers a comprehensive lifetime warranty on both materials and labor, which is fully transferable to future homeowners. Ben reassured the customer that this warranty covers all aspects of the installation, providing long-term peace of mind. He also emphasized that the company does not require final payment until the customer is fully satisfied with the work, further reinforcing their dedication to delivering high-quality service and ensuring customer satisfaction.
Tub to Shower Conversion, Rivercrest Dr, Sterling Heights, MI, 48312
