Ben from Five Star Bath Solutions emphasized the company's expertise and high standards, mentioning their Angie Super Service Award and a 4.6-star rating on Google. He explained that all workers are licensed, insured, and direct employees of the company, ensuring consistent quality and reliability. The company does not use subcontractors, which adds a layer of trust and accountability for customers. Ben highlighted their training processes and the leadership’s involvement in operations.
The installation process was thoroughly detailed, including removing the existing bathtub and going down to the studs to address any water damage or mold. Ben explained the use of a delta pressure balancer for updated plumbing, and options for new walls, backer boards, and various accessory options like grab bars and shelving. The timeline for completion was estimated at one to two days, with a project start time of about six to eight weeks from agreement.
Ben also discussed the warranty and guarantees provided by Five Star Bath Solutions. The Smart Choice package, chosen by the customer, comes with a lifetime warranty covering all parts, workmanship, and labor. The antimicrobial silicone sealant used ensures a watertight finish that never cracks, offering peace of mind and long-term satisfaction. The lifetime warranty is also transferable, adding value to the home if ever sold.