Ben Beckett from Five Star Bath Solutions provided detailed information on the company’s services, explaining that their Smart Choice composite system would be ideal for the customer’s needs. He highlighted the system’s grout-free, waterproof design, which is not only durable but also antimicrobial, making it resistant to mold and mildew. Ben reassured the customer that Five Star Bath Solutions has a strong reputation, with a 4.6-star rating on Google and recognition from Angie’s List with a Super Service Award. He emphasized that all work is done by licensed and insured professionals employed directly by the company, ensuring high-quality workmanship and reliability.
The installation process was outlined, with Ben explaining that the project would involve removing the existing tub and surrounding materials down to the studs to address any underlying moisture or mold issues. He mentioned that the installation would typically take one to two days, with a total project timeline of six to eight weeks from consultation to completion. Ben also discussed customization options, including the placement of grab bars for safety and the choice of shelving and fixtures, ensuring the new shower would meet the customer’s needs and preferences.
Five Star Bath Solutions offers a comprehensive lifetime warranty on both materials and labor, which is transferable to future homeowners. Ben assured the customer that the warranty covers all aspects of the installation, providing peace of mind that the bathroom would remain in top condition. He also noted that the company’s policy is to only require final payment after the customer is fully satisfied with the work, reinforcing their commitment to customer satisfaction and trustworthiness.
Tub to Shower Conversion, Maple Forest Blvd E, Harrison Township, MI, 48045
