Ostin Tuma, the Five Star Bath Solutions representative, highlighted the company’s unique approach as a locally owned and family-operated franchise, emphasizing that Five Star Bath Solutions is fully licensed, insured, and committed to performing work “by the book” with all necessary permits and inspections. He shared the company’s strong reputation in the local market, supported by consistent, high reviews and a focus solely on bathroom remodeling. Ostin further reassured the customer by explaining that Five Star Bath Solutions offers specialized installers, including experienced team members who exclusively handle bathroom renovations, ensuring quality and expertise.
For the installation, Ostin outlined a one-day process. The team would protect the floors and strip down the existing bathroom setup to the studs, conducting repairs as needed. A commercial-grade Delta valve system would be installed, followed by a 100% waterproof backer board and quad-lock corner protection for added durability. The customer was presented with a textured, non-slip shower pan and composite wall panels in white, along with options for a grab bar and corner shelf. Ostin mentioned that the panels could extend up to the ceiling for a seamless, modern appearance, and that the customer could choose between a glass door or a cost-effective curtain rod for accessibility.
Five Star Bath Solutions provides a lifetime warranty covering all parts, labor, and service with no additional fees, which is also transferable to future homeowners, adding resale value to the property. Ostin noted that this warranty covers any needed repairs or replacements, ensuring long-term peace of mind. Additionally, the customer was offered flexible payment options, including financing with a 10% down payment, or a $1,000 discount for an honest review or a yard sign display, allowing them to choose the best financial option for their needs.
