Tom Jaeger, the Five Star Bath Solutions representative, guided them through options and explained that the company’s exclusive six-layer composite material offers the appearance of stone, but with scratch resistance, antimicrobial surfaces, and no need for caulking. The couple was particularly interested in low-maintenance solutions and avoiding the grout and mold issues they had dealt with in past homes. Tom emphasized that their materials do not mirror light like standard acrylic, making them appear more natural and elegant. They appreciated the ability to customize the placement of shelves and grab bars, as well as Tom’s patient, pressure-free approach that included thoughtful design considerations.
The installation included demo down to the studs, mitigation of any mold or mildew found, and full plumbing updates with a plumber-grade Delta valve system. The new walk-in shower was built with a three-inch step-in base for easy access and waterproof panels running to the ceiling. Framed bypass glass doors with black metal trim and two towel bars were selected, along with black grab bars and a black handheld shower system. All debris was hauled away, and the project was completed by a single trained and certified crew from start to finish. A pre-construction meeting took place before scheduling, and installation was completed in two days within a six to eight week lead time.
Five Star Bath Solutions provided a fully transferable lifetime warranty covering product, parts, labor, and installation. Tom highlighted their No Surprise Guarantee, which ensures the customer won’t face additional charges for mold or plumbing issues uncovered during demo. The couple also received multiple discounts including a show special, senior discount, social media discount, and veteran discount. With the quality of materials, professional team, and comprehensive warranty, Mary and Terry felt confident this was a smart, long-term investment in their home.
Features presented by the representative:
* Walk-in shower with low-threshold base
* Grout-free, antimicrobial, six-layer composite Calacatta wall panels
* Waterproof DensShield backer and quad-lock corner protection
* Delta commercial-grade handheld shower system (black finish)
* Two black-finish safety grab bars with secure backing (door bar and 30-in diagonal)
* Framed bypass glass doors with black metal trim and integrated towel bars
* Installation in one to two days
* Pre-construction planning and thorough cleanup
* Fully transferable lifetime warranty on product and labor
* Flexible financing and marketing-based discounts available
