Brad Benson from Five Star Bath Solutions explained their exclusive focus on bathrooms, emphasizing, “We just stay in our lane. We just do bathrooms,” which stood out against competitors dabbling in unrelated services. He detailed the company’s founding in 1996, franchise growth since 2008, and current local base in Wake Forest. Trust was reinforced through mentions of $2 million in insurance coverage, licensed and background-checked full-time installers, and strong online reviews (4.9 in Cary and 4.7 in Brawley). The customer found them via a Google search for senior shower installations. Brad further built credibility by explaining how their materials and construction methods differed from others, offering greater value and longevity.
Brad outlined a full tear-out down to the studs with no overlay work, ensuring any hidden damage would be repaired at no extra cost. The chosen Smart Choice package included grout-free composite walls made of virgin PVC that are twice as thick as acrylic, with 26 color options and a scratch-resistant finish. The Smart Base—a solid compressed PVC block with a 3-inch low step and slip-resistant texture—was selected for safety. Delta fixtures with pressure-balanced technology prevent sudden temperature spikes. Their backer board, Shower Shield, is inorganic, waterproof, mold-resistant, and stronger than standard greenboard. All accessories are color-matched, and clear glass barn doors were chosen to visually expand the space.
The Smart Choice package came with a lifetime transferable warranty covering product, workmanship, and parts—“not just for your lifetime, but theirs too” if the home is sold. Brad highlighted the maintenance-free benefits, including non-porous surfaces that require no harsh chemicals or re-caulking. Final project elements included eight-foot Triton walls, brushed nickel hardware, a clear glass Rotolo sliding door, two corner shelves, one recessed niche, an 18-inch grab bar, and a Delta rain head. Installation was quoted at $13,725, with options for either a one-third down payment or zero-down financing. The work was scheduled within a six- to eight-week window and would begin with a project plan visit from their manager Bob.
Features Presented by Representative Brad Benson:
* Walk-in shower replacement with full-height Triton composite walls
* Smart Base with 3” low threshold and slip-resistant surface
* Delta pressure-balanced hybrid rain head in brushed nickel
* Two corner shelves and one recessed niche
* 18-inch brushed nickel grab bar, adjustable location
* Clear glass barn-style Rotolo sliding door
* Waterproof, inorganic Shower Shield backer board
* Grout-free, non-porous, scratch-resistant composite panels
* Lifetime transferable warranty on parts, labor, and materials
* Flexible financing: 1/3 down or 0% down with no early payoff penalty
Bathroom Remodel, Bethlehem Church Rd, Youngsville, NC, 27596
