The customer, Fran, requested their bathtub be replaced with a new one that included a shower head replacement, and a design suited for accessibility, emphasizing ease of use as they plan to age in place. They wanted an affordable but durable solution that would be easy to maintain and visually pleasing, specifically leaning towards designs with gray tones. The customer’s main concerns were the quality of work and that the project wouldn’t be too costly.
100% Waterproof
No Grout
Easy Clean Materials
Antimicrobial Surfaces
Lifetime Warranty
Easy step-in
Non-slip Flooring
Antigone McKenna from Five Star Bath Solutions outlined the company’s product offerings, explaining their four package options and highlighting the two most appropriate choices for this project: the Smart Choice and Performance packages. She recommended Smart Choice for its antimicrobial, easy-to-clean composite material that “requires only a squeegee” for maintenance. Antigone assured the customer of the high quality and low-maintenance aspects of the composite, which resists mold and damage, as opposed to cheaper fiberglass options. Five Star Bath Solutions also uses Delta fixtures, and PEX plumbing, known for durability, reinforcing their commitment to quality installations.
The installation process was explained in detail, with Antigone outlining a comprehensive 10-step approach that begins with covering floors with drop cloths and inspecting all plumbing and structural areas for any damage, which would be repaired at no extra cost if found. The job would be completed in two days, covering a full teardown to the studs and rebuilding with either a waterproof shower shield or a green board, depending on the chosen package. Antigone highlighted that the Five Star Bath Solutions team consists only of full-time employees, all background-checked and trained by the company, ensuring professionalism and accountability.
Regarding warranties, Antigone presented the Smart Choice package’s lifetime warranty, covering parts, products, and workmanship, fully transferable to future homeowners. She emphasized that North Carolina law requires only a one-year warranty on workmanship, but Five Star Bath Solutions goes beyond this, offering more security and peace of mind. Additionally, Antigone explained available discounts and financing options, such as a promotional 75% off installation costs and zero-down financing with flexible payment terms, to help make the project affordable for the customer.
1-2 Day Install
Maintenance Free
Full Warranty
The customer, Fran, requested their bathtub be replaced with a new one that included a shower head replacement, and a design suited for accessibility, emphasizing ease of use as they plan to age in place. They wanted an affordable but durable solution that would be easy to maintain and visually pleasing, specifically leaning towards designs with gray tones. The customer’s main concerns were the quality of work and that the project wouldn’t be too costly.
This feature was a part of the customer's broader request to remodel the bathroom, specifically focusing on functionality and storage solutions within the shower area.
We use only high-quality, trusted stainless steel fixtures from renowned brands like Delta and Moen, ensuring reliability and customer satisfaction. All fixtures and systems are designed to prevent leaks and maintain durability.
All our materials are nonporous and smooth, leaving no spaces for water, bacteria or mold to take hold of and grow. Our antimicrobial sealants also ensure a hygienic environment, crucial for maintaining a clean and safe bathroom space.
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