Representative Garrett Bailey explained that Five Star Bath Solutions offers multiple bath remodeling systems including fiberglass, acrylic, and the proprietary Sentrel composite wall system designed to replicate the appearance of natural stone while remaining low maintenance and easy to clean. Garrett highlighted the antimicrobial and non-porous qualities of the Centrel material along with the company’s ability to customize projects with accessories such as grab bars, corner shelves, fold-down seating, and sliding shower doors. The customer appreciated the lighter marble-inspired wall appearance, brushed nickel finishes, and streamlined shower design that matched the existing bathroom fixtures and layout.
Representative Garrett Bailey thoroughly reviewed the installation process and project timeline with the customer. Garrett explained that the existing tub and surrounding materials would be removed down to the studs so plumbing, moisture conditions, and structural components could be properly inspected before installation. The project included a new non-slip shower pan, updated plumbing valve and fixtures, reinforced backing for grab bars and the fold-down teak seat, and installation of a top-roller sliding glass shower door. Garrett explained that Five Star Bath Solutions uses trained W2 employees rather than subcontractors and that the installation process includes floor protection, debris removal, and a final measurement review prior to production. The customer was informed that the expected lead time was approximately 8 to 10 weeks with a projected two-day installation process once materials arrived.
Representative Garrett Bailey explained that Five Star Bath Solutions provides an exclusive lifetime warranty covering products, parts, and labor for the completed remodel. Garrett described the shower system as highly durable due to the use of cement backing, high-density foam reinforcement, moisture-resistant construction methods, and a solid core PVC shower base. The customer appreciated hearing that any future concerns involving leaks, hardware, or workmanship would be addressed directly by the company without additional service charges. Garrett also reviewed the company’s local reputation, warranty support, and long-term reliability, helping provide confidence and reassurance throughout the remodeling process.
Features Presented by the Representative:
* Tub to walk-in shower conversion
* Azura Bay marble-inspired wall system
* Light colored Sentrel composite wall panels
* Sliding glass shower door
* Brushed nickel fixtures and hardware
* Standard fixed shower head
* Fold-down teakwood shower seat
* Two grab bars for accessibility support
* Corner storage shelving
* Non-slip solid core PVC shower pan
* Cement backer board and high-density foam backing
* Full demolition down to studs
* Moisture and plumbing inspection during installation
* New shower valve and plumbing fixture installation
* Protective floor covering and debris removal
* Installation completed by trained W2 employees
* Background-checked installation team
* Final pre-installation measurement review
* Estimated 8 to 10 week lead time
* Estimated 2-day installation timeline
* Lifetime warranty covering products, parts, and labor
Walk-in Shower Install, Grantwood Trails Ct, St. Louis, MO , 63123
