Ostin Tuma, the Five Star Bath Solutions representative, outlined the company’s features, emphasizing their fully waterproof, multi-layered composite panels, which are easy to maintain, non-porous, and built to prevent discoloration. Ostin explained that their system, which includes custom shower pans and wall panels, sits fully flat against a waterproof backer board, providing a secure and sturdy installation. He also emphasized the antimicrobial properties of their products, describing them as “flat, smooth, [where] nothing sits on top and builds up,” which is beneficial for easy cleaning and maintenance.
Regarding the installation process, Ostin described a detailed and efficient approach. Five Star Bath Solutions’ team would lay down protection from the entrance to the bathroom, remove the existing setup down to the studs, and inspect and repair any structural issues at no extra cost. He explained that a licensed plumber would install a commercial-grade Delta valve system and set the new shower pan, which is designed to sit flush on the subfloor, preventing cracks or give. Ostin reassured the customer that most installations are completed within a single day and noted the company’s rigorous commitment to quality and adherence to all code requirements, including pulling permits and ensuring inspections.
Ostin highlighted that Five Star Bath Solutions offers a lifetime warranty on their products, including parts, labor, and any necessary repairs, and that this warranty is fully transferable if the home is sold. The warranty covers everything aside from routine cleaning, with Ostin affirming that customers only need to reach out if anything goes wrong, and the company will handle the rest, without any service fees. He also mentioned that the warranty applies to the complete system installed by them but would not cover independently purchased items that the customer opted to install themselves.
