Ostin Tuma from Five Star Bath Solutions highlighted the company’s focus on providing a high-quality, low-maintenance solution tailored to the customer’s needs. He described the company’s non-porous, grout-free wall panels, which are designed to be mold-resistant and easy to clean, removing the need for ongoing maintenance. Ostin reassured the customer about Five Star Bath Solutions’ strong reputation, sharing that they are locally owned and family-operated with over 90 locations across North America. He explained that the company’s customer-centered approach has earned them top ratings and trustworthy reviews.
The installation process, as outlined by Ostin, involves removing the current tub and taking the area down to the studs, allowing for a complete inspection and repair of any structural issues. Five Star Bath Solutions would then install a new commercial-grade Delta valve system, a waterproof backer board, and a custom shower pan with a textured, non-slip surface. Ostin assured the customer that the installation is typically completed in one day, ensuring minimal disruption. The final steps include the placement of all accessories, based on customer specifications, and a thorough clean-up of the area.
Five Star Bath Solutions offers a comprehensive lifetime warranty on both materials and labor, covering any future repairs or replacements with no additional fees. Ostin also discussed flexible financing options, including discounts for social media reviews or displaying a yard sign. This warranty is fully transferable to new homeowners, adding value to the property if the customer decides to sell in the future, thereby enhancing the investment appeal of the bathroom remodel.
