The Five Star Bath Solutions representative introduced the company’s long-standing presence since 1996, highlighting nearly three decades of trusted service across North America. The customer was reassured by the locally owned franchise model, contrasting it favorably against larger corporate bath remodelers. Focus was placed on the exclusive use of bathroom-only certified staff, not subcontractors, ensuring consistency and accountability. The representative explained the material tiers available, with composite being the flagship for its cleanability, durability, and full-lifetime warranty. The discussion around pressure-free sales was especially appreciated, given the customer’s prior negative experiences with other firms.
Installation details were reviewed, including full-height solid surface wall panels to modernize the appearance and minimize grout lines. A new soaker-style tub was installed in the same footprint, preserving the tub/shower format while eliminating the aging, flawed original. Composite marble-look panels replaced the old tile with large seamless surfaces that extended to the ceiling. A curved curtain rod and updated multi-spray shower head were installed, and corner shelving was integrated into the new wall system. The representative explained how the hydro block waterproof backer board would prevent mold growth, offering a permanent alternative to traditional porous grout-backed tile systems.
The remodel was covered under Five Star Bath Solutions’ lifetime transferable warranty, applicable to both materials and labor. This comprehensive coverage included the backer board, wall panels, and fixture installation. The representative further noted a two-step measurement verification process to eliminate reordering errors and emphasized the company’s high liability coverage. With this renovation, the bathroom achieved a fresh, modern appearance that aligned with the customer’s original request to keep the format but remove all visual signs of aging and deterioration.
Features presented by the representative:
* Composite wall system with lifetime warranty
* Tub/shower combo with full-height solid surface surround
* Hydro block waterproof backer board that cannot mold
* Factory-trained, certified installers (no subcontractors)
* Curved curtain rod and multi-setting handheld shower head
* Integrated solid surface corner shelving
* Multiple material tiers: fiberglass, acrylic, composite, real stone
* Two sets of eyes remeasurement process
* Company history since 1996 with locally owned franchises
