Five Star Bath Solutions representative explained that the company uses solid panel systems that mimic tile but eliminate the need for grout, reducing the risk of future leaks. These panels are 100% waterproof and installed over a waterproof backer board system, eliminating the mold-prone issues of greenboard. The aesthetic finish includes beveled edges to simulate a tiled appearance while improving longevity and maintenance. They guided the customer through multiple color and finish samples to match her existing bathroom and accommodate her preferred tones. She provided candid feedback and clear advice, helping the customer feel heard and reassured throughout the process.
The installation process, as they described, includes placing protective runners, removing the existing shower down to the studs and subfloor, repairing any underlying damage, and installing a new base, walls, fixtures, and accessories. Certified installers, not subcontractors, perform all labor, and the plumbing is updated by licensed professionals. They stated that all work would be completed in one to two days, with permits and inspections coordinated by Five Star Bath Solutions to minimize stress for the homeowner. All construction debris would be removed, and a thorough clean-up would conclude the job. The customer appreciated this transparency and was visibly more comfortable as the discussion progressed.
Five Star Bath Solutions offers a comprehensive warranty covering both labor and materials. They explained that their warranty is fully transferable, providing value to future homeowners and peace of mind for the current owner. There are no trip fees for future service calls, and any issues that arise will be addressed promptly at no additional cost. This service reliability, combined with an A+ Better Business Bureau rating, positive local reviews, and over 30 years of experience from the owners, Mick and Ken, positioned the company as a trustworthy and competent choice. Multiple discounts were also applied, including a senior discount and promotional offers, helping to make the final quote more manageable. The customer, although needing time to decide, left the meeting feeling more informed and supported.
Features selected by the customer:
* Solid white waterproof wall panels with faux tile beveling
* Fold-down wall-mounted bench seat
* Triple corner shelf system
* Two decorative chrome grab bars (vertical and diagonal)
* Handheld chrome showerhead
* Low-threshold acrylic shower base
* Leak-proof corners and waterproof backer board
* One to two-day installation with full debris removal and clean-up
* Transferable warranty covering labor and materials with no trip fees
