Catherine Walker from Five Star Bath Solutions introduced the Smart Choice composite wall system, describing it as grout-free, antimicrobial, and easy to maintain with soap and water. She emphasized that the material is nonporous and engineered not to bow, crack, warp, or discolor. It is heat-welded for seamless, watertight protection and manufactured in the U.S., offering superior thickness compared to standard acrylic. Catherine also highlighted that the company is locally owned and family-operated with 29 years of experience, earning a 4.9-star Google rating. All installers are background-checked and factory-trained, specializing solely in bathroom remodeling.
The installation included a complete demolition down to the studs with mold remediation if needed at no additional charge. A waterproof backer board was installed, followed by a custom non-slip composite shower pan and wall panels in a brown marbled finish. Two grab bars were added to enhance safety, and a corner shelf was installed for product storage. A dark-framed sliding glass enclosure was templated post-install and custom-fitted to the space. The plumbing was updated with matte black fixtures, including a handheld showerhead. The installation process was completed within the standard two to three-day timeline, with floor protection and dust containment in place, concluding with a final walkthrough by a senior technician.
Catherine explained that the entire system is backed by a fully transferable lifetime warranty covering labor, products, and materials. She reassured the customer that warranty issues are handled directly by Five Star Bath Solutions without requiring third-party involvement. Coverage applies to both product failure and accidental damage. Financing options and a $500 discount through the company’s online review program were also made available. The customer appreciated the quality of materials, product durability, and clarity of the process provided during the consultation.
Features Presented by the Representative:
* Smart Choice antimicrobial, grout-free composite wall system
* Marbled brown panel finish with matte black Delta fixtures
* Heat-welded seams for seamless, waterproof installation
* Custom non-slip composite shower base with low threshold
* Waterproof composite backer board
* Two grab bars for enhanced safety
* Built-in corner shelf for streamlined storage
* Dark-framed sliding glass enclosure, custom-templated
* Mold remediation included if needed
* Factory-trained, background-checked installers
* Locally owned, family-operated, 29 years in business
* 4.9-star Google rating
* 2–3 day installation timeline with full demo and floor protection
* Final walkthrough by senior technician
* Fully transferable lifetime warranty on labor, products, and materials
* Direct service support with no manufacturer involvement
* Flexible financing and $500 online review program discount available
