Catherine Walker from Five Star Bath Solutions walked the customer through their exclusive Smart Choice wall system, highlighting its grout-free, antimicrobial surface that resists mold and mildew. She described the product as a thick PVC composite that is heat-welded to create seamless, waterproof protection and designed to mimic the look of stone while remaining easy to clean with just soap and water. Catherine emphasized that the material would not bow, delaminate, or discolor over time. She shared that the company has 29 years of experience, is locally owned and family-operated, and has a 4.9-star rating on Google. Their installers are background-checked, factory-trained specialists who work exclusively on bathrooms.
The installation process would begin with a full tear-out of the existing tub and surround down to the studs, followed by mold remediation at no additional cost if needed. Catherine detailed the reconstruction with waterproof composite backer board, a non-slip low-threshold shower base, and the Calacatta marble-look wall panels. The customer’s bench, grab bars, corner shelves, and fixtures would all be securely installed with blocking added behind the walls for reinforcement. The frameless sliding glass doors would be custom-measured after installation and installed within two weeks. Catherine confirmed the full installation timeline would take two to three days, including floor protection, dust control, and a final walkthrough led by a senior technician.
Catherine explained that the walk-in shower would be backed by a fully transferable lifetime warranty that covers labor, materials, and all parts. She reassured the customer that Five Star Bath Solutions would directly manage any future service needs, with no third-party or manufacturer runaround. The warranty would even cover accidental damage. Catherine also offered flexible financing and a $500 discount through their online review program. The customer felt confident in the value, reliability, and professionalism of the solution offered by Five Star.
Features presented by the representative:
* Smart Choice grout-free antimicrobial composite wall system
* Calacatta marble-look wall panels with brushed nickel fixtures
* Heat-welded seams for waterproof, seamless installation
* Custom low-threshold non-slip shower base
* Waterproof composite backer board
* Built-in corner bench and two safety grab bars
* Wall-mounted corner shelves for clean storage
* Frameless sliding glass doors, custom-measured and installed separately
* Mold remediation included at no cost
* Factory-trained, background-checked installers
* Locally owned and operated with 29 years in business
* 4.9-star Google rating
* 2–3 day installation timeline with full floor protection and dust control
* Final walkthrough by a senior technician
* Fully transferable lifetime warranty on labor, materials, and parts
* Direct service from Five Star with no third-party involvement
* Financing options and $500 discount through online review program available
