Catherine Walker from Five Star Bath Solutions explained the advantages of the company’s Smart Choice wall system, emphasizing that it’s an antimicrobial, grout-free composite made from a six-layer PVC blend. She described it as thick, durable, and nonporous—designed to resist bowing, warping, and discoloration over time. The heat-welded seams provide a seamless, watertight finish, and the surface is easy to clean with just soap and water. Catherine noted that the wall panels are manufactured in the U.S. and made to mimic the look of natural stone without the hassle of grout or tile maintenance. She reinforced the company’s credibility with 29 years of local experience, a 4.9-star Google rating, and a team of factory-trained, background-checked installers who specialize exclusively in bathrooms.
The installation plan involved complete demolition of the existing tub and walls down to the studs, with mold remediation provided if necessary at no additional charge. Catherine described how the space would be rebuilt with waterproof composite backer board, followed by a custom non-slip shower base, marble-style wall panels, and new fixture installation. Built-in triangular shelves were included for clean, integrated storage. The frameless-style sliding glass door was custom-fitted to match the dimensions of the new enclosure. Blocking was installed behind the walls for secure attachment of all hardware. The project was scheduled to take two to three days, with floor protection, dust control, and a final walkthrough led by a senior technician to confirm completion.
Catherine explained that the remodel would be covered by a fully transferable lifetime warranty that includes labor, materials, and installation. She clarified that all service needs would be handled directly by Five Star Bath Solutions, so the customer would never need to go through a third-party manufacturer. The warranty even covers accidental damage, offering peace of mind for the long term. Catherine also shared flexible financing options and a discount through the company’s review program. The customer appreciated the level of service and attention to detail provided throughout the process.
Features presented by the representative:
* Smart Choice grout-free antimicrobial composite wall system
* Light marble-pattern wall panels with brushed nickel Delta fixtures
* Heat-welded seams for seamless waterproof finish
* Custom low-threshold non-slip shower base
* Waterproof composite backer board
* Integrated corner shelving for clean product storage
* Frameless-style sliding glass doors, custom-measured
* Mold remediation included at no extra cost
* Factory-trained, background-checked installers
* Family-owned, locally operated with 29 years of experience
* 4.9-star Google rating
* 2–3 day installation with floor protection and dust control
* Final walkthrough by a senior technician
* Fully transferable lifetime warranty on labor, materials, and installation
* Direct service from Five Star Bath Solutions
* Financing and review-based discount program available
