The remodel introduced a walk-in shower with frameless sliding glass doors outlined in matte black trim. The new enclosure features vertically stacked, light-toned stone-look panels that create a clean, modern appearance. Black hardware was installed throughout, including a handheld showerhead, a vertical entry grab bar, a horizontal safety bar, and a double towel bar mounted on the glass. A recessed niche was added to the wall for built-in storage, improving function while maintaining a streamlined design.
Representative Joel Griffin from Five Star Bath Solutions presented multiple remodel options and recommended the Smart Choice wall system—an antimicrobial, grout-free composite that resists scratches and is easy to clean. He emphasized its premium stone and tile patterns that mimic natural finishes while avoiding the upkeep associated with grout lines. The wall system is paired with Hydro Blok waterproofing technology, factory-sealed four times for moisture protection. Joel confirmed the company uses certified in-house installers and maintains strict quality control, supported by a national network of over 190 franchise locations while remaining locally owned and operated in Portland.
Joel outlined that the old tub and tile were removed down to the studs and the area was inspected for moisture damage. Any discovered repairs would be included under the company’s No Surprise Guarantee with no hidden charges. Installation was completed in two to three days, and Joel presented financing options and corporate promotions, and a complimentary upgrade package. He clarified that all work would be completed by Five Star Bath Solutions employees, not subcontractors, ensuring consistency in craftsmanship.
The remodel is backed by a fully transferable lifetime warranty covering all parts, labor, and workmanship. Joel explained that the warranty is activated immediately and includes the Certified Craftsmanship Guarantee, Property Protection Guarantee, and Best Value Guarantee, offering long-term peace of mind. The customer expressed confidence in the process, quality of materials, and professionalism of the team, selecting Five Star Bath Solutions to complete the remodel.
Features presented by Joel Griffin:
* Tub-to-walk-in-shower conversion
* Smart Choice composite wall system (grout-free and antimicrobial)
* Hydro Blok waterproofing technology, four-times sealed
* Matte black hardware package with framed sliding glass doors
* Built-in recessed niche and mounted grab bars
* Handheld showerhead for accessibility
* Locally owned, nationally supported company with 190+ franchises
* Certified in-house installers, no subcontractors
* Two- to three-day installation window
* No Surprise Guarantee with inclusive repair coverage
* Lifetime transferable warranty with service guarantees
