Five Star Bath Solutions, represented by Tom Jaeger, provided multiple product and design options tailored to their needs. Tom explained their premium Centrel and Onyx lines, emphasizing materials with antimicrobial, maintenance-free properties and a realistic stone or tile appearance. He noted their Centrel panels feature a six-layer composite with scratch-resistant and water-resistant qualities, while the Onyx line provided a high-end quartz-like option with grooved faux grout lines for a tile look. Tom showed the couple visual samples and helped identify an ideal pattern resembling “chipped marble” that offered the subtle texture and calm design they preferred. He assured them their shower door, built by Arizona Shower Doors, had a frameless design and optional rain glass for privacy without showing water marks, addressing their concern about cleaning and hard water residue.
Installation by Five Star Bath Solutions includes a comprehensive process: removal of old materials, installation of mold-resistant backer board, new insulation, and PVC-core slip-resistant pan. Tom emphasized their factory-certified installers would complete the shower replacement in one to two days. Carpet runners are laid to protect flooring during the install, and every component—shower pan, wall panels, fixtures, and accessories—are carefully fitted and sealed. Bracing for grab bars and potential future seating can be pre-installed during the remodel. With a focus on local service and a direct relationship with the team in White Bear Lake, customers avoid third-party contractors or outsourcing, ensuring better accountability and communication throughout the project.
Five Star Bath Solutions provides a comprehensive warranty both locally and nationally. The customer’s warranty is backed by their local office as well as the national franchise, which operates 104 locations across the U.S. Tom highlighted their minimal complaint history—only two complaints out of over 3,000 jobs—and strong ratings, including a 5.0 on Facebook and 4.8 on Google. He emphasized that customers would never deal with out-of-state service centers, building trust through transparency, experienced local crews, and a well-defined installation plan. He reassured the couple that their fixtures, including the Arizona glass door, are covered under the same warranty, and he offered to email follow-up details about their preferred product selections and finalize pricing based on the Onyx package with design features.
Features presented by the representative:
* Walk-in shower replacement with Onyx or Centrel panel systems
* 100% waterproof, antimicrobial, scratch-resistant wall panels
* Mold-proof backer board and high-density foam insulation
* Frameless, dual-sliding glass shower doors by Arizona Shower Doors
* Chrome fixtures with Delta’s dual-control temperature and pressure
* Recessed niche and corner shelving for optimized storage
* Optional safety grab bars with future seating compatibility
* Slip-resistant PVC-core shower pan with low step-in height
* One-to-two-day installation by full-time, certified local crews
* Dual-backed warranty: local and national franchise support
* Top online ratings and minimal complaint history for high customer satisfaction
Tub to Shower Conversion, Tipton Cir, Elk River, MN, 55330
