Five Star Bath Solutions representative introduced the company’s locally owned franchise based out of White Plains and serving the greater Westchester area. He emphasized their specialization in bathrooms only, stating that they don’t take on roofing or siding projects, ensuring their focus remains sharp. They highlighted their strong online presence through Google and Angie, noting that their reputation drives their growth. He explained that the company avoids costly advertising, which allows them to pass savings to customers. He also introduced their craftsman guarantee that locks in pricing upfront—eliminating surprise costs from mold, plumbing, or structural issues discovered during installation.
The installation process would include full demolition down to the studs, inspection for mold or damage, replacement of plumbing if needed, and installation of a new shower base with their proprietary waterproof system. The Smart Choice system uses hydro block board, quad-lock corner protection, waterproof adhesives, and silicone to create a durable, mold-resistant enclosure. Installations typically take two to three days. They also offered to coordinate flooring in an additional downstairs bathroom if the main shower remodel moved forward, clarifying that they don’t service standalone flooring jobs unless part of a larger project.
Five Star Bath Solutions’ Smart Choice package comes with a lifetime plus warranty, meaning it covers all labor and materials for life and transfers to future homeowners. They reassured the customer that the warranty includes everything from panels and grab bars to silicone seams and accessories, with no fine print. Promotions included $500 off for agreeing to provide a review, and an additional $750 discount for paying upfront. Though the customer wanted time to review other quotes, they appreciated the full transparency, thorough explanation, and written documentation of the offer before departure.
Features presented by the representative:
* Walk-in shower conversion with Smart Choice composite panels
* Calabria White walls with matching non-slip shower base
* Fold-down composite bench and shave step
* Double sliding glass doors
* Chrome fixtures with Delta brand detachable showerhead on slide bar
* Two corner shelves
* Quad-lock corner protection, waterproof adhesives, and hydro block backing
* Factory-trained, certified technicians with no subcontracting
* Typical installation in 2–3 days with all debris removed
* Lifetime plus warranty transferable to future homeowners
* Discounts: $500 for review, $750 for upfront payment
