Ron Braddock from Five Star Bath Solutions introduced their composite material system, emphasizing its durability, low maintenance, and grout-free design. He explained that the composite material mimics natural stone without the upkeep issues of tile and grout, which are prone to mold. Ron highlighted the reliability of Five Star Bath Solutions, mentioning their 30-year track record, high reviews, and A+ rating with the Better Business Bureau. He reassured the customer that all installers are full-time employees rather than subcontractors, ensuring high-quality results and accountability.
The installation process would involve removing all existing structures down to the studs, replacing old plumbing with PEX piping, and using a proprietary waterproof backer board system to protect against water damage. For the shower, Ron explained that they would install custom glass, provide shelving and storage options, and install a low-threshold base to improve accessibility. The installation timeline was estimated to take one to two days per bathroom, with a lead time of about four to five weeks from contract signing.
Five Star Bath Solutions offers a lifetime warranty covering materials, parts, and labor, which is transferable to new homeowners, adding value to the home. Ron explained flexible financing options, including zero-interest for 12 months, and outlined monthly promotions and discounts, making the remodel cost-effective while maintaining quality standards. This approach provided the customer with a straightforward and affordable solution to her bathroom remodel needs.