Brett McIntyre from Five Star Bath Solutions suggested their composite material as an ideal choice for the project, describing its non-porous, antimicrobial properties, which reduce cleaning needs and prevent mold growth. Brett emphasized that the composite offers a natural stone appearance but avoids the maintenance issues associated with grout, making it a durable, low-maintenance solution for the customer’s needs. He also highlighted Five Star Bath Solutions’ credibility, noting the company’s A+ Better Business Bureau rating, nearly 30 years of experience, and commitment to using only licensed, W2-employed installers, ensuring quality and reliability.
The installation plan included removing the existing tub and installing a 30-by-60-inch soaking tub with 19-inch walls for extra depth. Brett explained that the team would also replace old plumbing with PEX piping for added durability and install a waterproof backer board behind the walls. The remodel was estimated to take about one day, with a lead time of four to six weeks for materials and scheduling. Brett assured the customer that the installers would handle all cleanup, ensuring a smooth and minimally disruptive experience.
Five Star Bath Solutions offers a lifetime warranty on their materials, covering all parts, labor, and any future issues with plumbing. Brett also outlined flexible financing options, including a 12-month zero-interest plan, and mentioned that additional discounts were available if the customer decided to proceed on the same day. This warranty and financing flexibility provided a comprehensive, high-quality, and affordable remodel that aligned with the customer’s goals for an upgraded, low-maintenance bathroom.
