Five Star Bath Solutions representative Brett McIntyre highlighted the company's focus on high-quality, locally operated service, emphasizing the durability of their materials, such as composite-based walls and solid core PVC pans. Brett noted that the company employs in-house staff instead of subcontractors, ensuring consistent workmanship. He explained their commitment to customer satisfaction, supported by high ratings, including a 4.9 Google rating and recognitions like the Good Housekeeping Seal and Angie's List Super Service Award. Brett reassured the customer about the long-term reliability of their systems, contrasting them with the maintenance demands of traditional tile.
The installation process was detailed, showcasing the efficiency and minimal disruption provided by the company. Brett explained that most projects, including the customer’s request, would take one to two days to complete, with timelines from contract to installation averaging four weeks. The company guaranteed that all plumbing lines would be replaced with PEX and a constant pressure valve installed. Additionally, Five Star Bath Solutions ensures clean removal of old materials, with all trash and debris taken away, leaving the site ready for use post-completion.
Five Star Bath Solutions offered a comprehensive warranty, including a lifetime warranty on their proprietary sealant, covering issues like cracking, peeling, and mold. The company promised no hidden costs, even if structural repairs were required during installation, and provided clear details about the benefits and guarantees included in their services. This commitment to transparency and quality further bolstered customer trust, aligning with their goal of delivering a five-star experience.
Tub to Shower Conversion, Wellcrest Dr, Kennesaw, GA, 30152
