Brad Benson walked the customer through Five Star Bath Solutions' range of packages, highlighting the Smart Choice system as the ideal balance of safety, value, and long-term durability. This package includes antimicrobial, non-porous, grout-free composite wall panels with scratch-resistant finishes and a solid PVC shower base coated in nanocoat for slip resistance. Brad explained that the composite system is superior to fiberglass and acrylic in terms of strength and ease of maintenance, and that the Delta fixtures used are pressure-balanced and long-lasting. The customer appreciated that the materials would not require ongoing caulking or harsh chemicals to maintain, and valued the included upgrades such as two corner shelves and a niche.
The installation process would be handled by in-house, background-checked professionals. Brad emphasized that Five Star Bath Solutions is a locally owned, family-run operation with national support and offices in Raleigh and Cary. A project manager would visit before material orders to finalize all measurements and selections. Installations typically take one day, possibly a day and a half depending on findings during demolition. The team protects floors, fully removes the existing tub down to the studs, replaces plumbing with PEX, and installs waterproof backer board for lasting performance. The customer, a former contractor, valued the company's attention to process and skilled craftsmanship, stating that it takes talent to do the job right.
Five Star Bath Solutions provides a lifetime warranty on the Smart Choice package, covering product, parts, and labor. The warranty is fully transferable to future homeowners and requires no fine print or hoops to jump through. Any damage or leaks are fully covered, including consequences of damage like subfloor repair. The customer was offered a promotional upgrade that allowed them to receive a higher-tier package for the price of the lower-tier acrylic one. With transparent pricing, no surprise fees, and a strong reputation—boasting 4.8 to 4.9-star ratings in their local area—the customer left the door open to proceed depending on final budget review, appreciating the detailed information and professionalism shared throughout the consultation.
Five Star Bath Solutions Features Highlighted by Brad Benson:
* Smart Choice grout-free composite walls with antimicrobial, scratch-resistant finish
* Solid PVC shower base with nanocoat slip-resistant surface
* Thermostatic Delta fixtures in brushed nickel or chrome
* Fold-down bench, 18-inch grab bar, recessed niche, and two corner shelves
* Infinity bypass sliding glass door for ease in small spaces
* Waterproof backer board with fiberglass mesh and cement coating (ShowerShield)
* Locally owned and nationally supported with certified, background-checked installers
* One-day installation timeline with full floor protection and subfloor repair included
* Lifetime transferable warranty covering parts, labor, leaks, and resulting damage
* Transparent pricing and promotional package upgrades available
Tub to Shower Conversion, Brucemont Dr., Garner, NC, 27529
