Brad from Five Star Bath Solutions recommended the Smart Choice package, which features a durable, antimicrobial, grout-free composite material that minimizes mold and is easy to maintain. He emphasized that this option closely resembles natural stone, providing an elegant look without the high upkeep of grout or porous materials. Brad assured the customer that Five Star Bath Solutions uses only trained, background-checked employees to handle installations, underscoring the company’s commitment to quality and reliability. He also highlighted Five Star’s strong ratings and established local presence, giving the customer confidence in both service and craftsmanship.
The installation process, as outlined by Brad, includes protective runners from the entrance to the bathroom, a full teardown of the current tub, and a thorough inspection of the walls and subfloor. He explained that any discovered structural issues would be addressed at no additional cost. The installation would incorporate PEX plumbing, a zero-entry shower base, and a custom layout designed to optimize accessibility and safety. Brad estimated a six to eight-week timeline from order to installation, with the actual installation taking approximately two days.
The Smart Choice package includes a lifetime warranty on all materials, parts, and workmanship, which is transferable to future homeowners and adds resale value. Brad discussed financing options, including zero-interest plans, and noted a 75% discount on installation as part of a current promotion. This comprehensive warranty and financing flexibility provided the customer with assurance in a high-quality, affordable remodel that met their accessibility and safety needs.