Brad Mercer highlighted Five Star Bath Solutions’ exclusive Smart Choice composite wall system with a six-layer construction, antimicrobial protection, and a stone-like look without grout, calling it both pretty and functional. He stressed the benefits of their thick, scratch-resistant, non-porous panels and waterproof backer board. Brad contrasted their approach to tile, stating traditional tile is rarely used anymore due to mold, drainage, and sealing problems, and explained how the Smart Choice option offered better value, look, and longevity. He noted Five Star’s experience, saying the company is both nationally recognized and locally owned with an office in Wake Forest. The company specializes only in bathrooms, which Brad emphasized makes them true experts.
The installation process begins with a second visit by project manager Bob, who will double-check measurements and selections. Brad outlined a 1-2 day timeline for this full demo and install, far faster than general contractors or one-man crews. The scope includes floor protection, demo down to studs, subfloor inspection and repair, installation of new walls and waterproof backer board, plumbing updates, and final walk-throughs. Glass is custom-cut post-installation for precision, and Five Star's skilled crews typically include one lead and a helper for efficiency. He noted the company was currently about eight weeks out for installation but advised ordering custom cabinets now due to longer delivery timelines.
Five Star Bath Solutions offers a lifetime warranty on materials and labor, which Brad explained covers everything without small print exclusions. He assured the customer that if a pan cracks three years after install, they would simply call the local office and it would be fixed or replaced. All fixtures, including brushed nickel handhelds and magnetic heads, are also lifetime warrantied. Brad emphasized this guarantee’s value, noting that other companies often bury exclusions in fine print. With no-hassle service, reliable product quality, and dependable support, Five Star aimed to deliver a stress-free experience. Financing options were also discussed, with the customer opting for a down payment and short-term plan that suited their goals.
Five Star Bath Solutions Features Highlighted by Brad Mercer:
* Smart Choice composite walls with antimicrobial, non-porous, scratch-resistant design
* 100% waterproof backer board with cement coating
* Brushed nickel fixtures with lifetime warranty
* Custom glass doors measured post-install for precision
* Functional layout options including niche and corner shelving
* One- to Two-day efficient installation process
* Locally owned with national recognition and strong review ratings
* Lifetime warranty on both materials and labor with no fine print
* Dedicated bathroom-only focus ensuring specialized expertise
* No-money-down financing and multiple payment options available
Tub to Shower Conversion, Boswell Ln, Clayton, NC, 27527
