Chris Copeland from Five Star Bath Solutions presented various options, emphasizing composite materials that replicate natural stone while being more durable, easy to clean, and mold-resistant than traditional tile. He explained that their composite materials are scratch-resistant, antimicrobial, and require minimal maintenance compared to grout, making them an ideal choice for long-term value and simplicity. Chris underscored the company’s reputation, noting their 30-year history, A+ Better Business Bureau rating, and Atlanta's Best Magazine accolade, as well as the commitment of local owners Joe and Tee to maintaining high-quality standards.
The installation plan included a one-to-two-day process to minimize disruption, beginning with a full demo and ensuring waterproofing with advanced backing systems around the shower area and window. Chris recommended that the customer paint any exposed areas post-installation to achieve a polished final look. He also explained that their W2 employees handle all installations directly, which ensures consistent quality and streamlined scheduling. Lead time for the remodel was estimated at four to six weeks, allowing ample time for preparation and coordination.
Five Star Bath Solutions provides a lifetime warranty on all their installations, covering products, parts, and labor. Chris mentioned that this warranty includes their proprietary waterproofing materials, offering long-term protection against mold or leaks. The warranty is transferable to a new homeowner, which adds value for resale. Additionally, Chris presented financing options and monthly promotions that could make the remodel more affordable, allowing the customer to choose a payment plan that best suits their budget.