Chris Copeland, from Five Star Bath Solutions, recommended their composite material options, particularly acrylic and a newer composite that mimics natural stone. He explained that these materials resist scratches and are antimicrobial, which prevents bacteria and mold growth, reducing maintenance. To give the customer confidence, Chris detailed Five Star Bath Solutions’ longstanding reputation, including an A+ rating with the Better Business Bureau, a 4.8-star Google rating, and nearly three decades of experience focused solely on bathroom remodels. He emphasized that their Marietta office, run by local owners Joe and Tee, has successfully managed numerous projects in the area.
The installation process that Chris outlined is efficient, aiming for one-to-two-day installations to reduce disruption. He noted that they would begin by removing the old unit down to the studs, replacing water lines with PEX piping for added durability, and ensuring a waterproof backer behind the walls. Chris assured the customer that Five Star Bath Solutions would handle the complete cleanup and haul away all debris, leaving the area ready for use. With their efficient timeline and a specialized installation team of W2 employees (not subcontractors), the process promises quality and consistency.
Five Star Bath Solutions offers a lifetime warranty on their composite materials, covering parts, products, and labor, which is transferable to a new homeowner once. Chris explained that this warranty includes their waterproof backer system, unlike other companies that use less durable materials behind the walls. He concluded by mentioning available monthly promotions and financing options, offering the customer flexibility to achieve a high-quality, low-maintenance bathroom remodel.